Last Updated: 29 July 2026

At HOF, your privacy matters to us.

We are committed to protecting your personal information and being transparent about how we collect, use and safeguard it.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, create an account, place an order or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

HOF is a premium lifestyle brand offering thoughtfully designed clothing and accessories crafted primarily from natural fabrics.

If you have any questions regarding this Privacy Policy, you may contact us using the details provided at the end of this document.

2. INFORMATION WE COLLECT

We may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Company Name (for wholesale enquiries)
GST Details (where applicable)

Payment Information

Payments are securely processed through trusted third-party payment providers such as Razorpay.

HOF does not store your complete credit card, debit card, UPI PIN or banking credentials.

Order Information

We collect information relating to:

Products purchased
Order history
Shipping details
Delivery status
Returns and exchanges

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Activity
Pages Viewed
Time Spent on Website
Referral Source

This helps us improve our website and customer experience.

3. HOW WE USE YOUR INFORMATION

We use your information to:

Process your orders
Deliver your purchases
Provide customer support
Process returns and exchanges
Verify payments
Prevent fraud
Improve our products and services
Personalise your shopping experience
Respond to enquiries
Send order updates
Comply with legal obligations

4. MARKETING COMMUNICATIONS

With your consent, we may send you:

New Collection Launches
Product Updates
Promotions
Newsletters
Exclusive Offers

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. COOKIES

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep your shopping cart active
Understand website traffic
Improve website performance
Measure advertising effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

6. THIRD-PARTY SERVICES

To operate our business, we work with trusted third-party service providers.

These may include:

Razorpay (Payment Processing)
Shipping & Courier Partners
Website Hosting Providers
Email Marketing Platforms
Analytics Providers
Customer Support Platforms

These providers receive only the information necessary to perform their services.

7. GOOGLE ANALYTICS & META PIXEL

Our website may use tools such as:

Google Analytics
Meta Pixel
Google Ads Conversion Tracking

These tools help us understand website usage and improve our advertising performance.

They may collect anonymous information such as:

Pages visited
Time spent
Device type
General location
Website interactions

No sensitive payment information is shared through these services.

8. INFORMATION SHARING

We do not sell, rent or trade your personal information.

We may share your information only with:

Payment partners
Courier companies
Technology providers
Government authorities where legally required
Professional advisors when necessary

All such sharing is limited to what is reasonably required.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect your information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

While we strive to protect your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. DATA RETENTION

We retain your information only for as long as necessary to:

Complete your orders
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

When your information is no longer required, it is securely deleted or anonymised where reasonably possible.

11. YOUR RIGHTS

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your information
Delete your account
Withdraw marketing consent
Request details about how your information is being used

Some information may be retained where required by law or for legitimate business purposes.

12. ACCOUNT SECURITY

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

HOF shall not be responsible for any unauthorised activity resulting from your failure to protect your account information.

13. CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

14. INTERNATIONAL VISITORS

Currently, HOF delivers only within India.

If you access our website from outside India, you acknowledge that your information may be processed and stored in India in accordance with this Privacy Policy.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or technology.

The latest version will always be published on this page.

Your continued use of the website after changes have been published constitutes acceptance of the revised Privacy Policy.

16. CONTACT US

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

HOF

Email: support@hofofficial.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM

YOUR CONSENT

By accessing or using the HOF website, creating an account or placing an order, you acknowledge that you have read, understood and agreed to this Privacy Policy.

Effective Date

This Privacy Policy is effective from the date it is published on the HOF website and shall remain in effect until replaced by an updated version.