Returns, Exchanges & Cancellations
At HOF, every garment is thoughtfully crafted using natural fabrics and carefully finished before it reaches you. We hope you'll love your purchase, but if something isn't quite right, we're here to help.
Returns
You may request a return within 7 days of receiving your order.
To begin a return, please contact us with your order number and the reason for your request. Please do not send any item back without our confirmation.
Returns are accepted if:
- You received the wrong item.
- You received the wrong size from what you ordered.
- Your garment has a genuine manufacturing defect.
- Your order was damaged during transit.
If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the product and its packaging so we can assist you promptly.
Size & Fit
We encourage you to carefully review our size guide before placing your order.
Returns cannot be accepted for size or fit preferences if the garment has been made and delivered according to the measurements or standard size selected at the time of purchase.
If we have sent you the incorrect size, we'll happily arrange a return and replacement.
Natural Fabrics & Handmade Character
Our garments are made primarily from natural fabrics such as linen and cotton.
Because of the natural characteristics of these materials, slight variations in texture, weave, colour, and finish are part of what makes each piece unique. These natural variations are not considered defects and are not eligible for return.
Please note that colours may also appear slightly different across screens and devices.
Return Conditions
To be eligible for a return, your item must:
- Be requested within 7 days of delivery.
- Be unworn, unwashed, unaltered, and free from stains, perfumes, or odours.
- Include all original tags and packaging.
- Pass our quality inspection once received.
Items that do not meet these conditions may be returned to the customer.
Store Credit
Once your return is approved and successfully inspected, we'll issue your refund as Store Credit, which can be used on any future purchase at HOF.
Please allow up to 7 business days from the date we receive your returned item for your store credit to be processed.
Return Pickup
We offer convenient doorstep pickup wherever service is available.
A pickup and processing fee of ₹199 will be deducted from the final store credit amount.
If doorstep pickup is unavailable in your location, we'll guide you through the alternative return process.
Items That Cannot Be Returned
The following items are not eligible for returns:
- Sale or discounted products.
- Gift cards.
- Products that have been worn, washed, altered, or damaged after delivery.
- Returns requested after the 7-day return window.
- Items showing normal variations in natural fabrics or colour.
Exchanges
We currently do not offer direct exchanges.
If your return is approved, you'll receive Store Credit that can be used to place a new order.
Order Cancellation
If you've changed your mind, you may cancel your order within 24 hours of placing it.
Once your order has entered processing or has been shipped, it can no longer be cancelled.
For cancellation requests, please contact us as soon as possible through our customer support email.
If you have any questions, we're always happy to help.